Support
How can we help?
Chat with Dory — BiteCast's customer service AI — for billing, refunds, bugs, account questions. She can pull up the refund policy, check your eligibility (you'll need to be signed in), and escalate anything to a human when needed.
For fishing advice + map questions, that's Bruce — the in-app AI. See how Bruce works or open the app.
Chat with Dory
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Hi, I'm Dory — BiteCast customer service. What can I help with? (For fishing advice, that's Bruce in the BiteCast app.)
Dory's answers reflect the official BiteCast refund policy. For policy questions she always quotes from the source, never guesses.
Or use the form
Submit a ticket
Prefer not to chat? Fill in the form and we'll reply by email within 2 business days (usually faster). The form goes to the same place Dory escalates to — support@bitecast.com.au.